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FAQ
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Delivery charges depend on the location, size, and weight of the product. The exact shipping cost will be calculated and displayed during the checkout process. All Nepal Trade Centre aims to provide affordable and reliable delivery services across Nepal.
How long will delivery take?
Delivery times usually range from 2–5 business days, depending on your location and product availability. Orders within major cities may arrive sooner, while deliveries to remote areas may take slightly longer.
What exactly happens after ordering?
After you place an order, you will receive an order confirmation message or email. Our team will then process and verify the order, prepare the product for shipment, and arrange delivery. You may also receive updates about your order status until it reaches you.
Do I receive an invoice for my order?
Yes, once your order is confirmed, All Nepal Trade Centre provides an invoice for your purchase. The invoice may be sent digitally via email or included with the delivered product for your records.
PAYMENT INFORMATION
When the order payment is taken of my bank account?
The payment is processed immediately after your order is successfully placed and confirmed. If you choose an online payment method, the amount will be deducted from your bank account at the time of checkout
What is wishlist?
A Wishlist is a feature that allows you to save products you are interested in for future purchase. It helps you keep track of items you like so you can easily find them later without searching again.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect product, please contact All Nepal Trade Centre customer support as soon as possible. Provide your order details and photos of the product if possible. Our team will assist you with a replacement or return according to our policy.
Can I change or cancel my order?
Yes, you may request to change or cancel your order before it has been processed or shipped. Please contact our support team quickly with your order details so we can assist you.
What is "package tracking" in my orders?
Package tracking allows you to monitor the status and location of your order after it has been shipped. You can use the tracking information in your account to see where your package is and when it is expected to arrive.
